We believe learning should leave nobody behind.

Our story

It started with a simple belief: learning could create opportunities for everyone.

Picture a community college in Wales.

Late 1990s. The country's buzzing with Britpop and New Labour promises. And in the classrooms, there are learners the system had written off. The ones labelled "hard to reach, hard to teach."

We didn’t see it that way.

We saw people who'd been failed by one-size-fits-all learning. People who just needed a different door to walk through.

The frustration wasn’t the students.

It was the walls. A classroom only holds so many seats. A timetable only fits so many hours. We could change lives, but only so many at a time.

Then something shifted.

A new technology was emerging. People called it the "Information Superhighway" back then, before we settled on "the internet." And we saw it immediately: this was the door. Always on. Always accessible. Learning that could reach anyone, anywhere.

We started building.

For years, that meant one project at a time.

Custom learning solutions for education, for public sector. Each one different. Each one teaching us something. We were getting closer to something bigger, but we couldn't quite name it.

By 2012, we knew what we had. A philosophy.

A learning-first approach that put outcomes before features. But philosophy doesn't scale. Not when every project is bespoke, every solution rebuilt from scratch.

We needed to package everything we’d learned into one product.

We had the approach. We had the conviction. What we didn't have was a name.

Thinky. It was perfect. A little stylisation later, Thinqi was born.

(That's also why you might sometimes hear "CDSM" mentioned. It's still us. The original name, before Thinqi gave us a face the world could recognise.)

And then something happened that proved we’d been right all along.

Healthcare organisations found us. Then international education. Enterprise clients. Public sector organisations beyond anything we'd imagined. Different industries, different challenges, different cultures.

The learning-first approach worked everywhere.

By 2018, we'd grown into something new. Customer Success stopped being a department and became an operating philosophy. Not just implementing platforms, but genuinely moving the needle on organisational impact. The whole company rallied around it. A north star.

Today, more than 25 million people learn through Thinqi.

From schoolchildren in North Africa to senior leadership teams in UK financial services. The scale we once dreamed about in that Welsh community college.

We're still building.
Still thinky about it all.
Still opening doors.

Vision:

To be known globally as the platform that proves learning's impact on performance and creates opportunity for everyone to become the best version of themselves.

Mission:

We build technology that opens doors to learning and proves it drives results. We partner with L&D teams to help organisations and individuals fulfil their potential and demonstrate the impact that's always been there.


Why we exist

Our vision & mission

Our values

Continuous learning
Innovation

We push boundaries to deliver intuitive, adaptive, future-proof solutions. Not innovation for its own sake, but innovation that solves real problems. That means challenging "we've always done it this way" when we spot a better approach. It means building prototypes to test ideas quickly rather than perfecting them in isolation. And it means starting every feature conversation with the customer problem, not the exciting technology we could use.

Quality
Customer success
Integrity
Diversity & Inclusion
Curiosity

Our values

Continuous Learning

We embrace change and actively seek opportunities to learn and grow, just as we ask our customers to do. That means experimenting with new tools and processes, then sharing what worked and what didn't with the wider team. It means conversations where someone recommends the podcast or article that made them think differently. Learning sits at the core of everything we do, from our daily work to how we develop as individuals and professionals.

Innovation

We push boundaries to deliver intuitive, adaptive, future-proof solutions. Not innovation for its own sake, but innovation that solves real problems. That means challenging "we've always done it this way" when we spot a better approach. It means building prototypes to test ideas quickly rather than perfecting them in isolation. And it means starting every feature conversation with the customer problem, not the exciting technology we could use.

Quality

We maintain standards in software development that ensure our products exceed expectations in performance, reliability, and user experience. We follow tested processes that keep our quality consistent, from design through to deployment. Every team member takes pride in their craft and knows their name is on the work they deliver. That care shows in every interaction a customer has with our platform.

Customer Success

We listen attentively, collaborate closely, and provide exceptional guidance to foster long-term partnerships. Our customers are at the heart of our business. We're proactive, checking in regularly, sharing best practices, and genuinely invested in helping each organisation succeed. Our team knows their customers personally and takes pride in being trusted partners, not just service providers.

Integrity

Honesty, transparency, and ethical conduct are non-negotiable principles in everything we do. Our values guide every decision we make, from how we build our products to how we treat each other and our customers. Every team member knows what "doing the right thing" means here, and we hold each other to that standard. It's not about rigid rules; it's about a shared commitment to operating with integrity, consistently, across the entire business.

Diversity & Inclusion

We celebrate diverse perspectives, backgrounds, and experiences, harnessing our team's collective brilliance to drive innovation. We actively seek different viewpoints in our decision-making because they make our work better. Our team creates an environment where everyone can contribute authentically, and we're genuinely proud of the varied perspectives and experiences that shape how we build and what we build.

Curiosity

We cultivate exploration, experimentation, and the pursuit of new ideas, because that's how breakthrough thinking happens. We ask "why?" repeatedly until we get to the real problem. We dig deeper into customer requests, question our own assumptions, and never settle for surface-level understanding. This culture of inquiry means our solutions address root causes, not just symptoms.

Customers at the heart

We succeed when you succeed
Your roadmap, built together
Strategic guidance, not box-ticking
Fast, caring support when you need it
Partnerships built on your outcomes

Why we’re different

We're not another learning platform making the same promises. Here's what actually sets us apart:

Built unified. Not bolted together

Learning, talent, and performance in one system from day one. Not three modules fighting each other.

Built unified. Not bolted together

Learning, talent, and performance in one system from day one. Not three modules fighting each other.

We take time to understand your organisation's current reality

Your challenges, your capabilities, and your goals. Our maturity model framework creates a practical roadmap that evolves with you as you grow.

We’re in the field, learning with you

We don't guess what L&D needs from an office. We're constantly working alongside L&D leaders, understanding your sector, your challenges, your reality.

Customer success shapes our product

Our customer success approach isn’t an afterthought. It’s how we build. Your feedback, your challenges, your winds directly influence what we develop next.

Transparent roadmap, evolving platform

We’re completely open about where we’re heading. Our product roadmap shows how we’re evolving to meet your changing needs. No secrets, no surprises.

We genuinely love learning

Not just as a tagline. Our team are learners first. We experiment, we explore, we stay curious. It’s why we understand what great learning looks like.

Excellence you can trust.

Industry-recognised and proven over 25+ years.
25m

users globally

99%

Renewal rate

4.8

Capterra rating

4.8

G2 rating

Gold winner

“We were not interested in a standard, off-the-shelf learning solution...we sought an organisation willing to collaborate with us, to experiment, and innovate...Thinqi delivers on these expectations.”

Rated
for a learning management system
Michele Asbury
Associate Director
Learning Innovation

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